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Account Deletion

Q: What should I do if I run into a problem with my purchase?

Email support@metricade.com or call +92 311 4162776 . We reply during business hours, usually within a day. Including your order number and a screenshot of any error helps us sort it faster.

This page lets you permanently delete your Metricade account. Read the details below before continuing — some of the deletion is irreversible, and we keep certain transactional records by law.

What we delete

Your profile — display name, email, avatar.
Your saved sign-in link (Firebase, Apple, or Google credential).
Your push-notification tokens (we stop pushing immediately).
The WordPress user account itself.

What we keep, and for how long

We retain your past order records and the delivered-code references on those orders for up to 6 years from the financial year-end, as required by Pakistani tax and accounting law and by Google Play / Apple data-deletion policy for fraud-prevention. On deletion, your identifying details (name, email, phone, billing and shipping addresses) on those orders are redacted to a sentinel; the order rows themselves stay. After the retention period these records are deleted or permanently anonymised in line with our Privacy Policy.

Sign in to delete your account

For security, account deletion must be initiated from a signed-in session. Sign in to My Account to delete your Metricade account yourself.

Can't sign in?

If you've lost access to your account but want it deleted, contact us and we will process the deletion for you within 30 days:

Email support@metricade.com (subject line DELETE) — please include any order numbers you remember so we can locate your account.
WhatsApp +92 311 4162776.

Customer Feedback

Our commitment reflected in their words: True stories of customer satisfaction.

      Excellent rating  
 Based on 47 reviews 
    
  
 
 
       Got recommend by Chat GPT for buying PS gift card in Pakistan. Placed order from website,  paid using IBFT and got the gift card code in email with in 30 minutes. It was my first experience, best and seamless. Thanks
     
   Muhammad Ahmad 
 30/07/2026
 
 
 
 
     Absolutely perfect service Got my robux in about 20mins
     
   Hamza Raja 
 14/07/2026
 
 
 
 
     Excellent Services, Simple and Clear Activities Excellent Job
     
   Syed Rafi Waheed 
 08/07/2026
 
 
 
 
     Firstly 10/10 service everything is easy and trusted. I love it man.
     
   Sudais Abbasi 
 08/07/2026
 
 
 
 
     Best place to buy codes for games, bought a steam gift card and got it in 10-15 minutes. Price is fair, and this is the best place to purchase gift cards.
     
   Amna Khan 
 27/06/2024

      Excellent rating  
 Based on 119 reviews 
    
  
 
 
      recommends Great experience bought  12 months psplus for them code dilivered in 2 mins great guy to deal with. ❤️
     
   Mohsin Ibrar 
 25/05/2021
 
 
 
 
    recommends Trustable, Reliable and Reasonable. Authentic Products and Exceptional Customer Support. A Great Place to Buy Gaming Products in Pakistan. Will Continue Shopping from here in future. 🌟
     
   Mirza Shoaib Baig 
 02/03/2021
 
 
 
 
    recommends Brilliant service was great
     
   Abdullah Haider 
 07/11/2020
 
 
 
 
    recommends trusted service. i will recommend them 👍
     
   Talha Jahangir Khan Niazi 
 21/07/2020
 
 
 
 
    recommends Perfect they have great customer service
     
   Muhammad Abdullah 
 09/06/2020
 
 
 
 
    recommends He is trustable to buy ps gift cards reply’s quickly
     
   Hanan Khan Niazi 
 06/06/2020
 
 
 
 
    recommends Good customer service and fast delivery !
     
   Muhammad Saqib Aslam 
 03/06/2020
 
 
 
 
    recommends Good customer service, good rates and got the codes longer than a few minutes 😂 but worth it. will definitely reorder.
     
   Wamiq Bin Zahid 
 21/05/2020
 
 
 
 
    recommends Great prices and very quick. Got the code within a minute.
     
   Nafil Soofi 
 15/05/2020

Frequently Asked Questions

Every Detail Matters: In-Depth Answers to Key Customer Queries

How are gift cards, vouchers, and game keys delivered?

Codes are delivered to your email within minutes of payment — just make sure your email is correct at checkout.

What payment methods do you accept?

We accept Visa, Mastercard, UnionPay, PayPak, easypaisa, and JazzCash — all in PKR through a State Bank of Pakistan-licensed, PCI-compliant payment gateway. The full list is shown at checkout.

Can I get a refund or replacement after I receive my code?

Yes — if a code doesn’t work, was the wrong item, or shows as already used, you have 14 days from delivery to claim a refund or replacement. The only exception: codes that fail because they were tried on a wrong-region account aren’t refundable, so always check the region on the product page before buying. Read the full Refund Policy →

What should I do if I run into a problem with my purchase?

Email support@metricade.com or call +92 311 4162776. We reply during business hours, usually within a day. Including your order number and a screenshot of any error helps us sort it faster.

Are gift cards and game keys usable in any country?

Most are region-specific. Each product page shows the region — Global, Pakistan, MENA, US, UK, or similar — and the code will only redeem on an account in that same region. A US PlayStation code won’t work on a UK account.

What makes Metricade a reliable place to buy?

Authorised suppliers, a State Bank of Pakistan-licensed payment gateway, every delivery logged so disputes are easy to resolve — plus published refund, privacy, and terms policies, so you always know where you stand.