Order Tracking | Metricade

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

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Frequently Asked Questions

Every Detail Matters: In-Depth Answers to Key Customer Queries
How are gift cards, vouchers, and game keys delivered?

Codes are delivered to your email within minutes of payment — just make sure your email is correct at checkout.

What payment methods do you accept?

We accept Visa, Mastercard, UnionPay, PayPak, easypaisa, and JazzCash — all in PKR through a State Bank of Pakistan-licensed, PCI-compliant payment gateway. The full list is shown at checkout.

Can I get a refund or replacement after I receive my code?

Yes — if a code doesn’t work, was the wrong item, or shows as already used, you have 14 days from delivery to claim a refund or replacement. The only exception: codes that fail because they were tried on a wrong-region account aren’t refundable, so always check the region on the product page before buying. Read the full Refund Policy →

What should I do if I run into a problem with my purchase?

Email [email protected] or call +92 311 4162776. We reply during business hours, usually within a day. Including your order number and a screenshot of any error helps us sort it faster.

Are gift cards and game keys usable in any country?

Most are region-specific. Each product page shows the region — Global, Pakistan, MENA, US, UK, or similar — and the code will only redeem on an account in that same region. A US PlayStation code won’t work on a UK account.

What makes Metricade a reliable place to buy?

Authorised suppliers, a State Bank of Pakistan-licensed payment gateway, every delivery logged so disputes are easy to resolve — plus published refund, privacy, and terms policies, so you always know where you stand.

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