Refund Policy

At Metricade, we prioritize providing quality digital products to our customers. Due to the nature of digital goods, refunds, and exchanges are subject to specific conditions. Please review the following policy to understand our approach to refunds and exchanges.

1. Non-Refundable Digital Goods

All purchases of digital goods from Metricade, including but not limited to vouchers, game points, activation codes, and other downloadable content, are non-refundable and non-exchangeable once delivered to your account, except as outlined below.

2. Incorrect Item Delivered

If an incorrect digital good was delivered to you due to an error on Metricade’s part, we will take corrective action by either providing the correct item or issuing a refund.

To request a correction or refund for an incorrect item, please contact us within six months from the purchase date with your order details and a description of the issue. Requests made after this period will not be eligible for a refund or exchange.

3. Request Process

To initiate a refund or exchange due to an incorrect item delivery:

Contact Metricade Support at support @metricade.com with your order details and a description of the issue.
Our team will review your request and verify the delivery details.
If approved, we will either issue the correct item or process a refund to your original payment method.

4. Processing Time

Once approved, refunds may take up to 10 business days to reflect in your account, depending on your payment provider’s processing time.

5. Policy Amendments

Metricade reserves the right to update this Refund and Exchange Policy at any time. Changes will be posted on our website, and we encourage you to review this policy periodically.

For further assistance, please contact Metricade Support at [email protected].

Last updated: 09 November 2024